Terms and Conditions

TERMS AND CONDITIONS

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• International delegates are responsible for their own Visa arrangements. We are sorry but we cannot provide advice on visa requirements as each person and country situation varies. Please visit gov.uk for guidance

• Course content, host venue, site visits, catering and facilitators are correct at the time of publication but are subject to change in exigent circumstances. Replacement arrangements will be made to similar standards.

• Course fees are subject to change.

• Any discounted course fees or offers apply only to new bookings and will not be applied retrospectively to existing bookings. 

• We take the health and safety of our course participants seriously and delegates must follow any health and safety procedures as advised by the Host Training Centre, the course Facilitator, transport officials or venues visited. Failure to do so, may result in the delegates removal from the course.

• Under our Sustainability Policy we issue course certificates as digital certificates

• Provision of a Certificate of Completion requires a minimum attendance. Participants who are unable to achieve the required attendance for their certification (i.e. due to illness or emergency) can still be provided with either a Statement of Participation for subjects they were able to attend (in non-assessed courses) or a Statement of Attainment for the subject areas they achieve a Pass mark in )for assessed courses)

• We are not liable or responsible in whole or in part for any damage or loss resulting from the use of this website and its contents.

• In respect of all linked third-party websites, The Event School London cannot accept liability for their content or any information they provide.

Invoices 

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• For invoice payments- please note that bookings are not confirmed until payment has been received. 

Cancellation & Refund Policy

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In the case of cancellation by us:

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We reserve the right to cancel a course in the event of exigent circumstances. In the event of course cancellation by us, in the first instance, a transfer to alternative course dates or online classes may be offered. Where suitable alternative course dates can't be offered and/or agreed, we will refund course fees paid. (For clarity, no expenses will be reimbursed e.g. We do not take responsibility for any other costs incurred by the student including accommodation or travel expenses. If you are travelling to London for your course, we recommend considering appropriate insurance and checking carefully the cancellation terms of your accommodation and transport carriers.) 

In the case of cancellation by you:

• If you cancel your course place up until four (4) weeks in advance of the scheduled start date, there is a 10% cancellation fee and 90% of fees will be refunded.

• If you cancel within four (4) weeks of the scheduled start date, there is a 100% cancellation fee and no refund applies.

Course fees are non-refundable other than in the above circumstances. 

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Refunds when approved are processed within 30 days.

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Requests to Reschedule

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Rescheduling requires the cancellation of your existing course place and rebooking on an alternative course. The above cancellation policy, timeframes and fees therefore apply. 

Accepting Terms and Conditions

By completing a  course booking and making a payment, you agree to the above Terms and Conditions.

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Disclaimer​

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The information on this website and in our marketing materials may be subject to change or alteration at any time. It is therefore important that you check for the latest information before booking. We also reserve the right to update or change these Terms and Conditions at any time without notice.  We reserve the right to revoke access to the website indefinitely for any reason.

These terms do not affect your statutory rights.

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Privacy​ Policy

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This policy explains how The Event School London collects, uses and protects the information you give us when accessing our services. When you provide us with your personal information you are agreeing to this policy and consenting to our collection and use of that information as set out in this policy. This policy may be subject to change. Please check this page regularly to view the latest version.

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When you access our services, we will collect certain information about you. This includes, but is not limited to: your full name, postal address, email address, phone numbers, record of your interactions with us and we use cookies. Please note that we do not collect or store any credit/debit card details in our database. However, we may hold bank or card details if supplied for payments or payment plans.

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We collect your data to help improve our services, products and communication. We may use your data to contact you with information you have requested, inform you about new products or services, newsletters, carry out contractual obligations or to grant you your qualification upon course completion. We may also use your information for other marketing purposes. There will be an option to opt out of marketing communications sent to you. We may disclose your information if legally required to do so.

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We are committed to safeguarding your personal information from theft or misuse. The ways in which we protect your data include: contractual agreements that require compliance with the Data Protection Act 1998 and all applicable legislation, such as with banks; passwords and server encryption; employee access controls and restrictions.

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There may be circumstances where we collect sensitive personal information for example regarding medical conditions or disabilities. This information would only be relevant if you feel it might affect your ability to attend one of our courses. These would be to ensure we meet any accessibility requirements and to ensure equal opportunities for our students. To protect your sensitive information, we: only ask for it if it may affect your safety or impact your equality of opportunity on our courses; only provide access to the details of your medical condition or disability to those who need to know, in order to meet your needs on the course.

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We may share your information with third-party organisations, such as our accrediting body, The CPD Certification Service or WiX, our website booking and accounting platform or our Associate Trainers who are delivering your course.

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If you have any questions about this policy, please email us at info@eventschool.london or call 0203 239 0950.

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POLICIES

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Please click on this link to access our policies on:

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• Malpractice and Maladministration Policy 

• Appeals Policy

• Complaints Policy

• Equality and Diversity Policy

• Internal Quality Assurance Policy and Procedures

• Reasonable adjustments and special considerations policy

• Safeguarding Policy

• Health and Safety Policy

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